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Microsoft Office 365 – 050 – Mailbox Migration to Office 365 (User Info Page)

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Created – July 13, 2018 by DunRan

Modified – August 23, 2018 by DunRan

Prerequisites – Office 365 Migration Steps

 

This Page Should be Sent to All Client Users when Migration is Started

Attention eMail Users

We have successfully finished the environment preparation for the Mail Service migration to Office 365, with success in all pre-testing and are proceeding with the next step of moving the User Mailboxes to the Cloud. This migration is scheduled to start tonight and can take up to 20 or more hours to be completed (it is completely dependent on the amount of Gigabytes of Mail to be moved).

We are not expecting any eMail outage during this migration, as the migration is done one mailbox by time so your Internet performance is not substantially impacted. However, after the migration completion, several screens will pop up asking users to re-insert credentials, and it needs to be done using the following format:

Username: Your e-mail address (Ex: logdev@myworkdomain.com)

Password:  The same password you are using to log in your computer (your user domain account)

 

Workstations (Outlook Clients)

When the message below pops up it means that your mailbox migration to the Cloud is complete, and it is necessary to revalidate your credentials to start using the eMail services from the Cloud. Just click on OK and insert your eMail credentials.

  • Enter your credentials (check the Remember box if you see one)
  • Exit from Outlook completely (you may need to first complete the Opening of Outlook – then exit)
  • Wait 1 minute and re-open Outlook

 

  • You may see the screen again (slightly different look – as above). If you see this screen, enter credentials and check the Remember.. box.
  • If your site has Public Folders, this may come up more than once.

 

Warning: If this screen pops up, DO NOT click on Yes, just click on Skip for now.

 

Mobile Phones

If you have your eMail account set up in your mobile phone, a screen message similar to below will pop up asking to re-enter your credentials for your eMail account, please do it using the following format:

Username: Your e-mail address (Ex: logdev@myworkdomain.com)

Password:  The same password you are using to log in your computer (your user domain account)

 

If your phone asks for additional settings, fill the information in similar to the following (adjusted for your domain, eMail address and password):

If this does not work, you may need to completely remove the account from your phone and add it back it. When adding it back it, select (if asked) Office 365 as the Account Type. If that is not available, select Exchange.